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Customer Support
Complimentary
Routine Maintenance
All our clients receive One Year Complimentary Routine Maintenance at no extra cost within the first year of system commissioning. Our technical service team will perform site visit every 3-4 months to ensure your system is running in optimal condition, re-train your operators, and go through a comprehensive preventive maintenance checklist.
Preventive maintenance check is part of our comprehensive checklist to ensure we spot potential problems with the mechanical and electrical components ahead of time.
Routine maintenance includes complete flush out of the system to get the system back to original state. Almost like a factory reset. This also ensures that the operators can be properly trained by performing the steps alongside our technicians.
Operator Training
& Update
Staff turnover can often be a problem when the person being trained to maintain and take care of your system is no longer working for you. Getting a new person trained for the job can be challenging and we understand that. We conduct operator training and refresh program for our clients so they are competent to perform the job.
Operator training is a crucial step in preparing the system operators to be competent in the daily operation, troubleshooting and spotting early sign of any potential breakdown.
Complimentary Online Database
Keeping track of all the maintenance records, effluent test reports, or when the next maintenance should be done can be a daunting task. We make it super easy for our clients by centralizing all of them all in one place. Our Cloud-based database can be accessed anywhere, anytime just just a few clicks.
